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What is cultivation really about?

Cultivate, cultivate, cultivate. The way we talk about donors sometimes makes me think that we are in relationships. And, in a sense, I guess we are.

Cultivation, what is it?

Well for one, it’s about learning more about a donor and his or her interests and how our cause’s mission intersects with their personal passions.

It is not about educating the donor on what our cause does and how they can get involved. It is not sales or persuasion. It is more about matchmaking. You know, just like in “real life” relationships. It is about learning what motivates them to give and why. Learning about what stirs their soul and makes them feel good.

As with all relationships in life, listening is paramount. We must listen authentically to our donors and not have a hidden agenda. You remember those first days of dating when you hinged on every word of your love? It is the same thing. Ask questions and then listen intently.Donor cultivation

For me when I was doing major gift work, I made it an aim to get to know something new about each donor every time I visited with them. I developed long-standing relationships that were genuine and had the organization at its deepest heart.

I have spent countless hours sitting in donor’s homes learning about their lives both big and small. I have had lunch served to me by famous people. I have spent time in a donor’s office getting to know how they got involved and what keeps them involved. I have had donors treat me like family, insisting that I stay for dinner – they made it special just for me.

Each donor will want or necessitate different types and levels of cultivation. Some may want a tour of the facility, and others will want to meet with staff, serve on a board or committee, attend events, or be an advisor.

Most importantly, it is the donor that directs the relationship. The time spent together getting to know each other. This time is set by what makes the donor feel most comfortable.

I never felt as if I could rush this relationship, nor should you. Like all relationships, let it evolve organically over time and it will bear fruit, both for the organization, for yourself and the donor. In fact, the gift will be a transformative moment.

Share with me in the comments below your most poignant donor cultivation story.

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The importance of gift range charts to major giving

There are two things that you need to consider when developing a major gift strategy. The first is deciding on what level of gift you want to solicit in person, and the second is prioritizing the list of prospects from the screening process to ensure that there are enough prospects for each level of gifts needed.importance-of-a-fundraising-plan-13-638

What is the goal of your campaign? Once you have that in place, you can develop a gift chart that will demonstrate the number of gifts needed at each gift level and the corresponding number of prospects needed to obtain one gift at each level. As one moves down the gift chart, the ratio of prospects to gifts drops. Naturally, it becomes much easier to solicit at the lower gift levels.

This gift range chart allows you to ensure that you have an adequate number of prospects to reach your ultimate goal. Not ensuring an adequate base of prospects is the number one cause of campaign failure. You can take the information gained through the screening process to determine if the gift levels are realistic and if enough prospects are available at each gift range level.

For your free e-course on establishing a major gifts effort in a small fundraising shop, sign up here!

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How to qualify major gift prospects

The world is full of prospects. Now who to see first. Well, those that are most likely to make an individual donation.

Without a crystal ball, how do you even begin to determine those most likely to make a donation?

Well, first you look at linkage. Is there a strong connection between your organization and the prospect? Are they active in the organization? Do they know someone actively involved in the organization? These linkages are what matters. A genuine link to the organization.

The next thing to look at is their ability. Do they have the financial ability to make a sizable gift? There are ways both formal and informal that can help you determine if someone can make a gift.

The last thing one needs to determine is if the prospect has any interest in your organization. And, by interest, I mean belief in and passion for the mission. Again, some of this information is available online.Qualifying major donors

I would also recommend that you conduct a silent prospecting rating session with your closest board, staff, and volunteers. Prepare lists of the top one hundred prospects and have them review the lists for linkage, ability, and interest.

Then you take this prioritized list of prospects and determine initial cultivation and strategies for each. You can then segment each category of prospects into tiers. Tier 1 prospects are your major donors already close to the organization and have been supporting it for quite some time. Tier 2 donors are those with the capacity and interest to make a gift but lack connection. Further cultivation may be necessary for these individuals. And, Tier 3 donors are potential donors who very little is know of them. They folks would require additional prospect research and more in-depth cultivation.

So there you have my primer on major donor qualification. While, I know that asking is critical, I would hesitate to skip this careful planning step. In doing this step, you are determining who is more likely to support the organization immediately, and that will make for a much more effective and efficient solicitation process.

For your free e-course on establishing a major gifts effort in a small fundraising shop, sign up here! 

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Are you wishing on a capital campaign?

Oh no! We need a new building. The offer letter is on the table.

What now? We need money!

But wait, we haven’t done any fundraising in the past. We need millions tomorrow to move into our new facility and to make all the necessary upgrades. Time, we don’t have time!

Does this scenario sound familiar?

It very well may. It is an accurate one of many who forge ahead without contemplating the planning and preparation necessary for a successful capital campaign. And, let’s face it, there is a great deal of planning and preparation necessary. You can’t just flop campaigns of this magnitude together. They take strategic thinking and planning. Capital Campaigns are the science behind fund development.Are you wishing on a capital campaign?

For instance, one question that is always top of mind for me as a consultant, “Do you have any major donors?” or even, “Any major donor prospects?” “What relationship-building strategies have you been engaged in with your current donors and prospects?” “For those current donors and prospects, what cultivation activities have you been pursuing with them?” and “At what stage of cultivation are you at with each of your prospects?”

Fundraisers can’t be expected to swoop in and create money where it is not possible. And, surely they can’t do it in the time frame that a capital campaign demands. It is setting the fundraiser, and, ultimately, the organization and the organization’s mission up to fail.

Here are some things to think about up front to ensure the success of a campaign:

  • What is the expertise level of current development staff? Do you have ample development staff on board to handle a campaign?
  • Do you need campaign counsel to oversee the stages of a capital campaign effort (highly recommended, of course)?
  • Do you have a large enough major gift pool of loyal and personally significant givers?
  • Do you have a large enough major gift prospect pool?
  • At what stage of cultivation is each major gift prospect at within this pre-determined pool?
  • How comprehensive has your donor stewardship plan been in the past?
  • Do you have a long track record of raising funds within the community?
  • Does your organization have a long-standing reputation?
  • Are there other similar services or projects that exist in the community and, if so, how is yours different?
  • Do you have a clearly outlined case for support document that highlights a substantial community need?
  • Have you previously conducted a feasibility study for this campaign to determine the feasibility of a major fundraising effort to support the case for support.
  • Do you have the internal structures in place to mount a large-scale campaign such as up-to-date database software, cleaned-up and segmented database, acknowledge and pledge receipting process, finance and bookkeeping systems, and overall campaign management supports?

These are just a few questions that are top of my mind as I sit and think about an organization seeking to mount a significant capital campaign. This list of questions is not exhaustive but illustrates the types of systems and processes that need to be in place before a significant campaign is mounted.

The morale of this story? One can’t embark on a such a significant endeavor such as a capital campaign without planning. Failing to plan, is failing to succeed. And, failing to succeed, in most cases, falls on the backs of the fundraiser who is “put in charge” of the effort. Rarely is failure seen as a team-effort.

For your free half-hour capital campaign consultation, contact me via email to schedule your time today. We can discuss the above question, plus more and determine how prepared are you for a possible effort.

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It’s not over until it’s over…what to do with your strategic plan!

So you ask…now that the planning is over now what do we do with the plan?

It is time to package it up!

Once the initial goals and objectives are drafted and approved by the planning team and board of directors, the organization needs to look at the two main audiences both internally and externally and in what form they should receive a copy of the plan.

And just like a case for support, there are several ways of packaging and for different reasons and audiences.

From my experience you will want to have an internal plan for executive management staff and board purposes that outlines priorities and goals, key objectives and tasks, along with any new staff requirements needed to achieve the plan, budgets to support the efforts and timelines for turning the vision into reality.  This internal plan becomes the day-to-day operational plan.   This  version while very specific and detailed is less formal than what is presented externally. It can be kept as a very informal, rudimentary working document with an eye towards task management and internal benchmarking.

Externally, while not as specific, this document can be more formally polished and presented to a wide variety of stakeholders according to traditional modes of communication.  These modes might include brochures, articles in newsletters, insider updates, websites, social media and other mediums as desired depending upon the particular cultural needs and expectations of the stakeholders including potential funders, donors and community partners.

Consider:

1. Distributing a full copy to every board and management team member.

2. Distributing all (or highlights from) the plan to everyone in the organization from the newest employee to direct care staff.

3. Posting your mission, vision and values statements on the walls of your main offices.

4.  Consider giving each employee a card with the mission, vision and values statements (or highlights from them) on a card.

5. Publishing portions of your plan in your newsletter, advertising and marketing materials (brochures, ads, etc.).

6. Training board members and employees on portions of the plan during orientations.

7. Including portions of the plan in policies and procedures, including the employee manual.

8. Providing copies of the plan for major stakeholders, for example, funders/investors, trade associations, potential collaborators, vendors/suppliers, etc.

So how have you gone that final step and packaged your strategic plan?

Share your thoughts, suggestions and samples!

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Moves management actions

In need of some “moves management” suggestions for your donors?

Try some of these out:

  • Follow up a thank-you call to a donor with a video or photos of your mission in action.
  • Post videos of your mission in action on Facebook, and ask your donors to share and like it.
  • Provide donors with meaningful information about their gifts at work before another gift ask.
  • Record an interview with a major donor talking about the effectiveness of your organization’s missions.
  • Invite a major donor to visit your offices and meet your staff.

Share some of your “moves management” suggestions and I will post them in an upcoming newsletter.

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