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Fundraising in the trenches, getting out of your funk!

Feeling listless, stressed, in a funk?  Snap out of it!

I have been in the field of fundraising for a long time.  And, I know that sometimes (maybe a lot of occasions), development work can be hard and draining, and sometimes you end up in a funk.  Well, here are some great ways that YOU can get yourself out of that funk, and go on serving your donors and your organization. in-a-funk

So, there are hormones that contribute to our moods; you know things like endorphins, serotonin, dopamine, testosterone, etc. that regulate how you feel to get you up and running, we need to stimulate those hormones that will make you feel good.

Here are some ways that you can jumpstart that process during your day:

Pull out some old photos and take a walk down memory lane.  Remember those times you felt on top of the world?  Get those pictures out.  Take a look at them on your break time.

Journal your proudest fundraising moment or the time when you got the most done.  How did you feel?  What was that experience?  Why did you feel the way that you felt at the time?

Create a bucket list, and then take some action steps towards that bucket list.  Why not create a summer bucket list and go out and do it.  Just thinking about creating a bucket list and getting started, makes you feel good.  That hope of getting started on a bucket list alone gets your motor running.

Get into a “power pose” you know the Superwoman, Rocky kind of pose.  Stretch out your hands like you are crossing a marathon finish line.  Do that for two minutes, and you will feel revved and ready to go.

Call someone or think of a person who makes you laugh or gives you good advice.  Who is your “go-to” person that makes you feel connected?  Give them a call!

Get your body moving, biking, walking, kayaking, running, dancing to your favorite song, etc.  Get your heart going and get those endorphins going.  You will immediately feel good.

Development work can be hard.  And, sometimes, let’s face it, we don’t always feel up to par and on top of the word.  I know, I have been there.  Trust me; I have been there.  So when the down times “hit!’  Take these quick and easy steps on your break or lunch time, and immediately trigger the chemical reactions in your brain that will start to turn the funk tide.

What are some ways that you get your fundraising motor running when you feel as if you are running on empty?

 

P.S. – Are you ready to get started with your first large fundraising campaign?  And, you want it to be successful?  Get started with my FREE 7 Steps to a Majorly Successful Fundraising Campaign and use the same EXACT steps that I share with my clients.  Click here to download your FREE 7 Steps “Cheat Sheet” and start planning your fundraising campaign today.   I will share with you all the steps you need to be successful before launching your next campaign.

 

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Let’s talk about YOU, not me!

Research has shown that people like to talk about themselves. And, there is a reason why. It stimulates areas of the brain. It makes them physically feel good to talk about themselves – stimulating the same areas in the brain that sex, cocaine, and good food does. And, we all know what good food does for us!

What scientists found is that “Activation of this part of the brain when discussing the self-suggests that self-Let's talk about YOU!disclosure, like other more traditionally recognized stimuli, may be inherently pleasurable—and that people may be motivated to talk about themselves more than other topics (no matter how interesting or important these non-self topics may be).”

Talking about oneself makes you likeable, builds trust and social bonds, and creates overall happiness. Talking about oneself also leads to the feeling of teamwork. So when we get folks talking about themselves, areas of their brains start to fire and create a pleasurable experience.

This fact all indicates to the types of conversations that we should be having with our donors. Discussions not about our organizations or what we are doing or are interested in, they should be aimed at getting the donor to talk about themselves. It makes them feel good, and it starts that cycle of self-sharing where they feel as if they want to share more.

While we all have been told to find out more about what makes our donors tick, in this case, I urge you to do that and more. Find out what makes them “tick” and help them feel good about meeting with you, the relationship that is developing, and ultimately your organization! People like to talk about themselves because it feels good. So, get people feeling good and happy, and you will build trust and likeability. Go ahead, do it.

So, how can we engage donors in self-talk? Start by asking them what their interests are:

  • What personally excites them?
  • What legacy are they hoping to leave in the world?
  • Why does this cause matter to them?
  • What do they enjoying doing in their free time?
  • What enrages them most about what is happening in the world today?
  • What is one thing on their bucket list?
  • What keeps them up at night?
  • How would they like to make a difference?
  • What has been their greatest life achievement?
  • What book have they read that has been most thought provoking?
  • Etc., etc., etc.

Ask them to share about their:

  • Family
  • Hobbies
  • Job
  • Pets
  • Personal mission
  • Personal values
  • Etc., etc., etc.

Use these conversation starters to get your donor to begin talking about themselves and sharing more about what interests them. It is your job to listen. So rather than think about what you’re going to say before going into a donor meeting. Think about what questions you can ask that will stimulate this self-sharing and ultimately lead the donor to share more while feeling good. And, we all know what happens when you make a donor feel good!

For more reading pleasure:

http://www.scientificamerican.com/article/the-neuroscience-of-everybody-favorite-topic-themselves/

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What does your body language say about you in fundraising?

Recently, I had some conversations with a former co-worker. Her outlook and atmosphere had changed so dramatically that I had pause and ask, what is different. Well, she set me on the course of all of her “research” on the importance of human body language. And, I realized that there was profound applicability for me personally, but also for me professionally as a fund development professional, particularly as it applied to major gifts work.

So, I set out to view some of these suggested videos on research from my friend. And, I wanted to put some ideas in practice.

The first important concept I learned about is “setting your intention.” When I Googled setting an intention, I came up with many entries. The practice of doing so has deep historical and religious roots. However, it is about stating what you want the outcome to be for a given encounter. The second concepts that I am learning about are the importance of non-verbal body language and how to “command”

body-language-groupyour territory. Use facial gestures that indicate happiness, open up your chest area, use hands to illustrate your words, etc.

With an upcoming major gift visit, I decided to put some of these concepts into practice.

For this particular major gift solicitation, I knew that there was an ideal gift in mind. So, before I arrived at the meeting, I had decided that I was going to set the intention. The intention of this particular meeting was to obtain a gift of a pre-determined amount. I also made a conscious effort to use some of these body language techniques. Sitting with shoulders back, feet planted, a smile on my face, conversations “easers,” and the most important topic, using hand gestures.

What was the result? Well, evidently I felt more confident and at ease. I held the attention of those I were meeting. They and I were both at ease with each other. And, most important when negotiation started regarding the gift amount, that intention was there, and it propelled me forward. So when an objection popped up, I found myself more purposeful regarding setting the donor’s heights higher than what they were even thinking.

The question remains will the gift come in at that amount? Truly, it is up to the donor to decide, and they are going to take that time to do so. However, what was most important is that these “new” techniques gave me greater confidence to be able to ask for my intention with much greater ease. Subconsciously set, the intention moved me forward in a way that I had not been before.

So, I see where my former co-worker is getting her energy. There is something to this science of body language. Others have spent work studying the importance of what we say and the emotions in which we say it in fund development, but I have seen little on the non-verbal study of people and their behaviors and how we interact. I suppose if we are involved in major or individual gift work that it would behoove us to learn more about these techniques for ourselves and to study what they mean in others.

Off I go to watch more TED Talks. And, you need to keep track of this gent…Mark Bowden, the leading expert on body language!

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Where are all your donors going?

Are you looking at your donor retention rate?  It seems like this is old hat in the field, but yet, it is such an important metric to be measuring in your development office.  The question is, are you?

It is more expensive and difficult to obtain a new donor than it is to keep a loyal donor. Do you know that it costs an Make-Me-Feel-Special-200x300average of twenty cents per dollar raised to renew donors via direct mail?  It costs about $1 to $1.25 to acquire a donor using that same method.  That is five times more.  And, on the converse, these new donors tend to give substantially less.  It is much easier to upgrade an existing loyal donor to a higher level of giving.

Are you running regular donor retention reports to determine what your rate is?  How does your donor retention rate compare to industry standards?  How does your donor retention rate compare to organizations in your area?  Is your rate going up, or is it going down?  If it is going down, what steps are you taking?

Here are a few ideas to boost your retention rate:

 

  • Consider decreasing the time required to send out an acknowledgment letter.  Best practice is 24-48 hours.
  • Call higher level donors and thank them for their gift or why not try calling everyone new.
  • Send out a welcome package to new donors making them feel a part of the organization
  • Send out regular updates either via email or printed news or both several times per year that are no solicitations.
  • Report back to the donor what their gift was able to make possible.
  • Develop a formal stewardship plan with donors of different giving levels getting different touches.

If you are not looking at donor retention, start.  While donor acquisition is still important, you can’t overlook the importance of keeping your donors interested in your work and supporting your mission.

What ways are you keeping your donors happy, satisfied, and giving?

Here are some more great resources:

Will I raise money with donor acquisition?

What is cultivation really about?

Knock, Knock, who is there?  Your new donor that is who!

How do you make your new donors feel welcome?

 

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Fundraising audits inside and out

The fundraising audit is a major step in fundraising planning.  When you think about planning, you think about where are we, where do we want to be, and how are we going to get there?

The fundraising audit helps you to determine, where are you.  And, it is probably the most important step of the entire planning process.  If you don’t know where you are today, how can you even plan for tomorrow?  And, it is What is a fundraising audit?important to not only look at internal things that will impact your fundraising success i.e. Board of Directors, etc., but it is also critical to examine external factors as well.  Some external things that may affect the success of fundraising include political factors (i.e. election time), economic (a down economy), sociocultural (changing demographics), and technology (changes in the web, social media, etc.).  Development audits also tend to examine others in the industry including nonprofits serving the same type of causes, similar sizes, potential collaborators, and other market factors).

Also, one can examine the feasibility of conducting a future large-scale campaign. Currently, I am conducting a development audit for a nonprofit organization, and as part of that review, I am asking initial capital campaign feasibility questions to determine if a proposed future capital campaign would be a success.

An audit is just that, a systematic attempt to gather tons of data, and then analyzing and synthesizing this data against professional best practices.  While it is best that an objective third party person conducts this process, it can also be accomplished by a new in-house development staff member who still has an objective “eye.”  It is also helpful to have someone who has their finger on the pulse regarding what is shifting and changing in the philanthropic landscape.

A development audit is also a great way to engage key stakeholders i.e. Board members, donors, etc. who may need more cultivation.  It is just as much about the product as it is about the process.

Insanity is creating a fundraising plan without first doing an audit.

Do you have a long-term strategic fund development plan?

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Why do good grant applications fail?

Why good grant applications fail.

Yes, every grant you write will not be funded.  That is a reality.  I know, you and I both wish that they were, but that’s not always the case.

According to The Fund Raising School at the Indiana University Center on Philanthropy, these are some concrete reasons why foundations decline funding applications:

  • Failure of the applicant to follow foundation guidelines.
  • The project does not strike the reviewer as significant; statement of the project does not interest him or her.statement of the project does not interest him or her.
  • The applicant failed to include other prospective client groups in the planning of project goals.
  • The proposal is poorly written and hard to understand.
  • Proposal objectives do not meet goals of funding source.
  • Proposal budget is not within the range of funding available.
  • The funding source does not have confidence that the organization submitting the proposal can carry out proposed application activities.
  • Project objectives are too ambitious in scope
  • Proposal writer did not follow guidelines provided by the funding agency.
  • Evidence that the project can sustain itself beyond the life of the grant is insufficient.
  • Evaluation procedure is inadequate.

While it seems like this is enough to say it is not worth preparing proposals, it is.  Your organization must put in the time to research and adhere to the guidelines of each funding source.  Doing so will result in a much higher funding rate.  It behooves those who cannot do the proper research, or is unable to craft a detailed proposal, to outsource a particular proposal, or all of their grant writing needs to a professional.

A professional has the expertise to understand foundation priority areas, and can craft funding applications meeting the foundation’s requirements.  Also, professionals can propose collaborative partnerships that build confidence with funding sources increasing the rate of foundation success.

For more information about the grant writing services that I offer, check out a list of select winning proposals that I have written throughout my career.

Here are some more tips on preparing your proposal before it even goes out the door!

 

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How does your fundraising ROI measure up?

How are you looking at your fundraising rate of return?

It is critical that you develop a variety of ways to measure your performance and report theFundraising Effectivenessse results to the board.

In doing so, you are ensuring appropriate stewardship of your resources through demonstrating that your fundraising is efficient and effective.  While it does cost money to raise funds, as professionals, we need to be assured that we aren’t spending excessive amounts to do so.  While our board should be looking at these types of benchmarks, we can be sure that our donors and public is.  Take a look at the recent issue surrounding the Wounded Warriors national charity.

It is important that we do invest in fundraising and administrative costs in these functions appropriately, even though there is much criticism for doing so.

What constitutes a reasonable amount?

James Greenfield wrote several important books several years ago, and I regularly still find myself turning to his outline on how to best measure the costs of fundraising.  One book, in particular, has been especially valuable.  It is titled, Fundraising Cost Effectiveness:  A Self-Assessment Workbook and was written in 1996.  He highly recommends the importance of benchmarking to other similar organizations in the sector both aggregate and on an individual fundraising level.  What are best practice and industry standards and how does your organization compare?

It is only through this analysis that we can say that our fundraising is within acceptable boundaries of efficiency.

As a fundraising consultant, I spend lots of time auditing organization’s fundraising effectiveness through auditing their development function comparing it to industry standards.

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Are you stuck in the fundraising dark ages?

With some nonprofits, there seems to be a disconnect.  These groups have operated using the same fundraising methods as they did twenty years ago, perhaps with the same leaders leading the organization.

GUSA-2015-Source-Pie-Chart-2They fail to look at national giving trends that show individuals giving more than 70% of all contributed income and only 15% made by grants and foundations, with even less by corporations.  It is these same organizations that continue
to disregard these philanthropic findings and keep on doing things the same old ways that they have always been done.  Many of them are still chasing grants and foundation that perhaps take months to make decisions and often will not give again.  It is these same organizations that will pursue funding and put their missions in jeopardy suffering from extreme mission creep.  Even grants and foundations want to know that an organization can be self-sustainable.

Well, you know what happens to folks who resist change?  They can no longer go on.

This fact is the reality.

And, reality while tough, is causing those organizations who embrace it, to move ahead.

What is this new (or not so new) reality?  Well, the once dominant paradigm of transaction fundraising has moved to relationships and transformative fund development.  This fact means that no longer are transaction special events king, but long-term sustainable donor relationships rule.  That is what our donors are exactly craving.  They don’t want to make one-time gifts and then go away.  They want to have long relationships with organizations that are making the difference that they believe.  Once an organization begins to think and act along these lines, they see tremendous results.

So banish the few choices for donors, banish the no segmentation, banish the standard donor communications, banish the reliance on special events, banish trying to fit your donors into YOUR boxes and not theirs.  Banish, banish, banish – your old ways of thinking before you disappear.

Is your organization stuck in the dark ages of fundraising?

Step out now, before you can’t.

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Plan before you prepare your next proposal.

What are the first steps to your grant planning?

First you need to document your funding priorities with custom tailored cases for supports that can be used to match up to a funders priority.Get your grants system in order before you apply

Once you have outlined your needs, the next steps are to do some detailed research to identify potential funding sources.  It is best to document a foundation schedule that includes the foundation’s priority areas, critical deadlines, and application process, among other items.  There are some helpful grant research tools available including The Foundation Center and the Foundation Directory Online.  While this is a subscription based software, you can check your local library or community foundation for free public access.

Then, you can then move to contact the potential funding sources and cultivate relationships.  Yes, even the grant and foundation process is about cultivating and stewarding relationships.  It’s not just about submitting proposals and then wishing for the best.

Now, write your application.  Answer all the questions as needed – nothing more, nothing less.  Then hit submit, and wait, often a few months.  I should add; you can submit many applications now online.  While that does make the process somewhat easier than in years past, it has its complexities with character limits, some background materials to submit, etc.

The proposal awarded?  Congratulations!  Be sure that you can administer this grant before you get the award or even apply.  You need to keep a detailed compliance record to be able to report back to the foundation promptly how the organization used the gift and the outcomes obtained.  Be sure to keep close attention to the reporting deadlines and ensure that reports get submitted.  And, most important determine how you are going to acknowledge and thank this foundation for its gift.

One pet peeve of mine, inadequate tracking systems.  More than once, I have been the staff person coming into a new office and finding out that the organization did not submit a report in the past.  Imagine my dismay, when I need to figure out how the organization used the grant money three, four, or even five years earlier.  Don’t let this happen in your organization.  Report timely and ensure proper documentation through an organized file tracking system both electronically and paper.

If you didn’t get funded, don’t dismay.  That happens more than you think.  Take this as an opportunity to reach out to the funding source to determine what the reasons for this decision are to be able to refine your proposal moving forward and to determine if there is still a possibility of perhaps receiving funding from this foundation in the future.  Maybe the proposal wasn’t meeting a particular priority area of the foundation.  Perhaps another project would have more suitable.  Or maybe the foundation just wasn’t a good match.

Also, send an acknowledgment letter to the foundation even if you didn’t get a grant.  Thank them for their time and consideration, and they will be sure to remember your organization in the future.  Don’t hesitate to keep this foundation up-to-date on your programs and progress.  Cultivation continues even if you didn’t get this award.

So, just like all aspects of development, grant writing is about doing appropriate research, building relationships, and then making the ask.  And, of course, don’t forget the stewardship in following up, reporting, and keep them apprised of your progress.

Development Consulting Solutions has a strong grant writing track record.  Check out a sampling of career awarded grants, and then email us to book your free consultation.

 

 

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I have a motive, and it is a bequest.

Yes, I have a motive, and it is a bequest. As a young woman with no children, I have already created my estate plans. Yes, I have. And while those I love will be taken care of as they should. There is a time after they are gone when my assets held in trust will be given to a charity which will receive the bulk of my estate.

You may ask, why?My motive for a bequest

Well, undoubtedly motives for donors are all different.  Some decide to leave money in their estate to avoid taxes, some choose to leave money to obtain recognition.   There is a whole host of other important motivations. For me, it is because I want to give to a charity which has given so very much to me. And, this gift that I make on my death will be impossible for me to make during my life.

We all tend to live on a set amount of disposable income.  While I have had saved and invested, surely I am not willing to take a chance and spend down a considerable amount of my assets while I may still need them.  I still have a long life yet to live.  However, after my death, who cares!  At that point, I will be able to make the single largest gift that I will ever make.  For me, that is enough.  More than I could do while alive.

I should add that at one point, I had a significant number of charities in my estate to benefit from my death.  And, that is where stewardship comes into play.  For you see, some charities are so intent on “chasing” the big donors that they forget about those little folks making small gifts out of their disposable income.  What they fail to think about is that for some, this giving may just be the tip of the iceberg. Since estate gifts are surely revocable, all donors whether large or small should be stewarded in some way appropriate to each.

I can’t tell you how many times during my career that an organization  I was working with received a bequest from a donor who may have made one $10 or $25 gift during their lifetime.

I have thought long and hard about those local charities and have narrowed it down to one – one that is extremely near and dear to my heart and one that treats me like a person when I visit, call, or make a gift.

I have a motive, and it is a bequest.

 

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Insanity? Creating a fundraising plan without conducting an audit.

When developing a fundraising plan, I am often asked whether or not, I can skip the development audit analysis. And, I arguably say “no!”

A fundraising audit is probably the most critical stage of the entire planning process looking at where an organization is now, where it has been, and where do they want to be? Without knowing the answers to these questions, how can anyone put together a solid plan for the future?Importance of a fundraising audit

An audit is a review of all the factors within an organization that may impact how an organization can expect to accomplish in the future both internally and externally.

A fundraising audit is the first essential component of a healthy fundraising plan, and it provides the “Where are we now?” component. It is only when the organization has a complete picture of the organization’s current strategic position and each of the donor markets served can the organization hope to make meaningful objectives for the future.

So, when an organization says to me, “We don’t have the time to bother conducting a fundraising audit. We’re too busy doing the fundraising.” I say, that if you don’t have a roadmap for the future, you are always going to do what you have done and how do you expect your fundraising to do any better than it has always done? It is absolutely essential and critical to the success of any planning efforts.

Don’t skimp on a development audit. You will only be skimping on solid results in the future.  And, that is just plain insanity!

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A Case Study: Donor Acquisition – It Does Work!

This week, I had a conversation with one of my very first clients. And, I wanted to share their success story. You see, too many groups don’t want to invest in donor acquisition because they know that they will lose money – in the short-term. Who intends to invest in that, particularly if you are only thinking of the organization’s short-term success.

Donor Acquisition is itWell, this group had a total of 700 names in their donor file. And, they were in serious trouble operating in crisis mode. Person after person told them that they should not invest in donor acquisition, but
really what choice did they have. They knew that their donor file was suffering from natural attrition, and if they didn’t do something, they might as well not do anything at all.

They bit the bullet and against all odds decided to invest in donor acquisition. They hired a professional list brokerage and donor acquisition company who then supplied recommendations and advice on the records that best met their needs and premiums well suited to and representing their mission. Lists are usually anywhere from around $80 to $150 per thousand names and addresses for a single use. They also invested heavily in the acquisition renewal process, so that these first-time donors, would give again through a very intensive mail series. And, in fact, for the first seven donor acquisition pieces that they sent they did lose money. But, then the tide turned, just like it should with donor acquisition, and they began to see positive returns. And, not just with donor renewals, but with the acquisition mailing itself.

Now, several years later, they make money with their donor acquisition efforts. In fact, they are seeing donors who are sending in substantial donations as a result. In fact, they have received donations from donors renewing at $25,000 or more.

Further, they recently sent an urgent appeal to their donors in need of upgrading their sprinkler system. The result of this appeal mailing – net over $100,000.

So, when they started back in 2011, they had a donor list that had no more than 700 names. Today, that list has grown to well over 40,000 names.

Do you think that donor acquisition is way too costly for your organization? For this one small organization, it was, but if they wanted to be around, they had no other choice. While you may think that you cannot afford to invest in donor acquisition, imagine what could be achieved for your mission if you had a donor file that increased by over 5,500 percent in five years time!!!  How long has your donor file remained at the same stagnant number?

Donor Acquisition is THAT important to consider, and I know that you don’t want to, but to move your organization forward, you must. Your data file is declining just by merely being. What are you going to do about it?

More on donor acquisition in future blog articles.

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