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Blog, Individual Giving, Major gifts, Planning, Resources for the professional, Small shop fundraising

What running Mt. Washington taught me about fundraising

This past weekend, I embarked on an event that frightened me.  Literally and figuratively.

You see, several months ago, I entered a lottery.  And, the drawing was for a chance to run up Mt. Washington in the Mt. Washington Auto Road Race.  I got in. At the time, it seemed fabulous.  Then as reality dawned, I realized that I need to step up my training, if I were to tackle this 6,288-foot peak, and not hiking it, but running it.

IMG_1787So, many months ago, I set out and found a hill.  I went up and down that hill over and over again.  Then, searching online, I found mountain races.  And, I entered them.  And, I began running up to the summits of mountains.  First smaller ones, and then larger ones.  But, nothing greater than 3,000 or so feet.

When the week dawned, and I made my trek to New Hampshire, I began to have second thoughts about what I was doing. Most everyone in my life, asked me, “Do you know what you are  getting yourself into?”  Admittedly, I thought I did.  But, when the mountain physically appeared on the horizon, I began to wonder, if this is something I should attempt.

Race morning dawned, and I was feeling more than butterflies in my stomach.  This day was the moment given to me.  I had trained for it, and now it had arrived.  All my “new” mountain running friends told me that this was going to be the most difficult thing that I was going to do.  But, they all told me I could do it.  I wasn’t even sure of the weather conditions that I would encounter at the summit.  I packed a hat and gloves just in case.

The race cannon fired, and off we all went.  I had a strategy; I worked it.  Slowly but surely, I chipped away at the mountain and tenths of miles passed.  It got hard. No, it got downright painful.   As the 5,000-foot mark appeared,  my upper body felt like lead.  Then 6,000 feet.  And, I knew that if I kept going, I was going to do this.  Slowly but surely,run-walking all the way to the top.  When the summit appeared, one last obstacle presented itself.  A 22% percent grade in the road and then the finish line.  Nothing stopped me at that point.

What does all this have to do wIMG_1780ith fundraising?  Well, a great deal.  Courage.  I honestly believe that the most significant characteristic of a fundraiser is courage.  These exceptional individuals know that even in the most difficult times, perseverance is key, and that “this too shall pass.”  Courage to get a lot of “no’s” and to be able to ask for a gift without hesitation.  It is the ability to do this, with rumblings and butterflies floating around in your tummy.

I now know that I climb any mountain.  There is no project, no tasks, that I cannot do.  Courage is something that no everyone has, but surely, the best fundraisers do.

Someone remarked to me recently, “The thing I like about you is that you live life to the fullest.  You don’t live on the edge looking in.”  And, truly, that is what we should expect of all our fundraiser.  They are making the mission possible.  And, you can’t make an organization’s mission possible by looking in from the fringes.  You need to be in the field, each and every day, living life to the fullest, in the thick of it all.

While I did know that Mt. Washington would change my life, I didn’t realize that it would give such professional perspective and insight.  Courage. A life worth living for causes life-changing and life-saving.  Isn’t that the characteristic you want for your organization?

P.S. – Are you ready to get started with your first large fundraising campaign?  And, you want it to be successful?  Get started with my FREE 7 Steps to a Majorly Successful Fundraising Campaign and use the same EXACT steps that I share with my clients.  Click here to download your FREE 7 Steps “Cheat Sheet” and start planning your fundraising campaign today.   I will share with you all the steps you need to be successful before launching your next campaign.

June 20, 2016/1 Comment/by hireacfre
Blog, Campaigns, Donor relations, Individual Giving, Planning, Resources for the professional, Small shop fundraising

Reflecting on a career in fundraising; simpler times

Twenty-two years is an awfully long time.  I can’t believe it has gone by that quickly.  And, it all happened by pure chance or maybe little small choices all along the way.  Now, I find myself a CFRE and have my Masters in Fund Development and Philanthropy.Looking back

Years, years ago, I got my start as a community organizer for a small, grassroots social justice organization.  What
they failed to tell me, was that I needed to raise money.  Well, back in those days, many organizations had robust canvasses.  So, I hopped in a car full of others and headed off to a neighborhood where the lead canvasser dropped us off with a clipboard full of information, and a stack of index cards.

You see, back then, we didn’t have donor records in the sky or even donor databases, we had index cards with handwritten amounts on them.  We didn’t have fancy pitches or slick brochures; we had a clipboard with some mimeographed flyers.  We rang the doorbell; we waited for someone to answer the door, and when they did, we had about five seconds flat to state the case of why we were standing on their stoop and what we needed.  If they liked you, you may even be invited in off the stoop.  If they didn’t, you probably got the door slammed in your face.

I call this fundraising by fire.  Canvassing.  What a way to start.  But if I didn’t have that canvass experience each and every night, I think that I wouldn’t be as good a fundraiser as I am today.  For you see, it took the whole giving cycle and condensed it down into one doorbell ring, and a few seconds to make a pitch.  The rejection was nothing worse than having a door shut on you, leaving you standing there with your mouth agape.  But, you realized soon enough that you needed to move to the next index card, the next house, the next pitch, and do it all over again for three or more hours each evening of the week.

We had lots of fun our canvass team.  And, in the process, I learned everything I needed to know about fundraising –  without sophisticated wealth screening tools, fancy case statements or scripted pitches and even without a computer.  I was out from behind my desk, building relationships the old fashion way.

Twenty years – my so much has changed, particularly with fundraising.  But, sometimes things were so much simpler, even with that.  Perhaps we tend to complicate things too much, over think them, and stay behind our desks.  Back then, you grabbed a stack of cards, you went off to some neighborhood, rang a doorbell, stated the case, and shook a few hands.

Twenty-two years is an awfully long time.  So much learned and so many valuable lessons from a simpler, more laid back time.

P.S. – Are you ready to get started with your first large fundraising campaign?  And, you want it to be successful?  Get started with my FREE 7 Steps to a Majorly Successful Fundraising Campaign and use the same EXACT steps that I share with my clients.  Click here to download your FREE 7 Steps “Cheat Sheet” and start planning your fundraising campaign today.   I will share with you all the steps you need to be successful before launching your next campaign.

 

June 4, 2016/2 Comments/by hireacfre
Individual Giving, Major gifts, Planning, Resources for the professional, Small shop fundraising

Fundraising in the trenches, getting out of your funk!

Feeling listless, stressed, in a funk?  Snap out of it!

I have been in the field of fundraising for a long time.  And, I know that sometimes (maybe a lot of occasions), development work can be hard and draining, and sometimes you end up in a funk.  Well, here are some great ways that YOU can get yourself out of that funk, and go on serving your donors and your organization. in-a-funk

So, there are hormones that contribute to our moods; you know things like endorphins, serotonin, dopamine, testosterone, etc. that regulate how you feel to get you up and running, we need to stimulate those hormones that will make you feel good.

Here are some ways that you can jumpstart that process during your day:

Pull out some old photos and take a walk down memory lane.  Remember those times you felt on top of the world?  Get those pictures out.  Take a look at them on your break time.

Journal your proudest fundraising moment or the time when you got the most done.  How did you feel?  What was that experience?  Why did you feel the way that you felt at the time?

Create a bucket list, and then take some action steps towards that bucket list.  Why not create a summer bucket list and go out and do it.  Just thinking about creating a bucket list and getting started, makes you feel good.  That hope of getting started on a bucket list alone gets your motor running.

Get into a “power pose” you know the Superwoman, Rocky kind of pose.  Stretch out your hands like you are crossing a marathon finish line.  Do that for two minutes, and you will feel revved and ready to go.

Call someone or think of a person who makes you laugh or gives you good advice.  Who is your “go-to” person that makes you feel connected?  Give them a call!

Get your body moving, biking, walking, kayaking, running, dancing to your favorite song, etc.  Get your heart going and get those endorphins going.  You will immediately feel good.

Development work can be hard.  And, sometimes, let’s face it, we don’t always feel up to par and on top of the word.  I know, I have been there.  Trust me; I have been there.  So when the down times “hit!’  Take these quick and easy steps on your break or lunch time, and immediately trigger the chemical reactions in your brain that will start to turn the funk tide.

What are some ways that you get your fundraising motor running when you feel as if you are running on empty?

 

P.S. – Are you ready to get started with your first large fundraising campaign?  And, you want it to be successful?  Get started with my FREE 7 Steps to a Majorly Successful Fundraising Campaign and use the same EXACT steps that I share with my clients.  Click here to download your FREE 7 Steps “Cheat Sheet” and start planning your fundraising campaign today.   I will share with you all the steps you need to be successful before launching your next campaign.

 

May 30, 2016/0 Comments/by hireacfre
Blog, Donor relations, Individual Giving, Major gifts, Planned Giving, Small shop fundraising

Is your fear of asking causing you to make assumptions for your donors?

Let’s cut to the chase.  I know, and you know that one of the biggest things that stop us from being effective in our fundraising is fear.  Good old, heart pumping, nail biting, fear.

Recently, I had a conversation with some folks, and I asked them the question, “what is your number one concern around fundraising?”  And, time and time again, folks responded, “fear of being rejected.”Fear being rejected in your fundraising

Let’s face it; we just don’t like being told no.  And, while no may not be personal, it sure feels that way, right?

So, then I have had to ask, are we projecting onto our donors and making assumptions about how they will respond?  Meaning, are we projecting our fear of rejection onto them.  I am sure that we have all thought at some point, “Oh he won’t give anything to support us, so why even ask in the first place.”  Are we projecting our thoughts, fears, and assumptions on a donor, so that we won’t have to attempt to ask or even just develop a relationship with him or her?

There once was a very insightful book I read.  It was  Don Miguel Ruiz’s The Four Agreements.  He spends a whole chapter on “Making Assumptions.”  Here is a quote that I think will help you in your work with donors:

“The biggest assumption (in my opinion) is that we assume everyone sees the world and each circumstance the way WE do. We assume they think, feel, and even judge the way we do. This assumption sparks our internal fear of being ourselves around othersŠ we think they will judge, victimize or blame us; just as we do to ourselves. So before someone has the opportunity to accept or reject us, we have already rejected ourselves. The way to keep from making assumptions is to ask questions.”

I urge you to take a look at your fears before embarking on major gift work.  Are you fearful of rejection personally?  And, how is that fear allowing you to make assumptions for donors, just so that you won’t suffer the slings and arrows of rejection in the asking?

This question that I pose is a tough question to think about, but I am asking you to dig deep, not for me, for you, or even for your organization, but for all those in need that you can help by clearing away your fears and your assumptions.

 

P.S. – Are you ready to get started with your first large fundraising campaign?  And, you want it to be successful?  Get started with my FREE 7 Steps to a Majorly Successful Fundraising Campaign and use the same EXACT steps that I share with my clients.  Click here to download your FREE 7 Steps “Cheat Sheet” and start planning your fundraising campaign today.   I will share with you all the steps you need to be successful before launching your next campaign.

May 22, 2016/1 Comment/by hireacfre
Blog, Donor relations, Individual Giving, Major gifts, Planned Giving, Small shop fundraising

Is scarcity stopping you from asking for a major gift?

Do these phrases sound familiar to you?

“I never have enough money!”
“Money goes out faster than it comes in!”
“Money doesn’t grow on trees!”

How often have we heard these phrases growing up?  Well, if you were like me, probably a lot.  As a child, these were the Scarcity mindset in major giftsmessages that I subconsciously learned about money, and they helped to develop my now adult relationship with it.

Just this week, I led a workshop on asking for money.  As part of the icebreaker exercise, I asked attendees to share with me some of their greatest fears about fundraising.  And, fear after fear centered around scarcity.  In fact, many participants commented that they grew up hearing the very same phrases above.

Stop and think about what you believe about money.  Are your beliefs limiting you in your work?  Do you have a scarcity mindset?

Have you ever found yourself saying these types of things?

“There are only so many donors to go around!”
“Donors only have so much money to give!”
“We already asked our donors once this year; we can’t ask again!”

Are we placing our beliefs on our donors?  Are we making assumptions for our donors?  Are we self-sabotaging our work?  Are we limiting our role in the work that we do?  Are we focusing our efforts and time on things such as events that will take us out of the context of asking?

To be truly effective fundraisers, we all need to dig deep and look at our views and those beliefs of scarcity that may be holding you back.   Are they self-limiting and if so how can you work to create an abundance mindset?  We don’t want scarcity from preventing our life-changing work from happening both for our donors and for our missions. So, it is critical that you identify your mindset and work to change it.  Major gifts start with you.  Get that part of the relationship right first.

Break the scarcity mindset before you ask for a major gift.

May 15, 2016/0 Comments/by hireacfre
Blog, Direct mail, Donor relations, Individual Giving, Major gifts, Planned Giving, Small shop fundraising

Ask your donors key questions, and fundraising becomes simple!

Let’s get rid of our printed newsletter and just send an e-newsletter.

Our donors don’t like personal solicitations.

We are only going to send out one appeal a year because we don’t want to send too much mail to our donors.

I hear statements like this all the time.  And, I wonder if we are making decisions for our donors.  I know that this goes for some groups.

Donor survey toolWhen I surmise this is the case, I often ask, “Have you asked your donors?”  And, the response is “No, how do you ask them?”

Well, quite simply you meet with them, or you call them on the telephone, and you ask them questions.  Questions like, “how much mail would you like from us?” or ” how do you prefer to be called upon to make a gift to us?”  or even, “how do you prefer to get information from us?”

There are other ways to ask donors what they prefer.

Try a donor survey.  You may design a questionnaire that asks things such as:

  • Why does he/she support the organization?”
  • Which programs, projects, or issues you address are the most important to him/her?
  • Is your organization one of his/her top philanthropic priorities?
  • Do he/she actively use email and do does he/she prefer to get emails from you?
  • Is he/she planning to remember your organization in his/her estate plans?
  • How old is he/she (hint ask for a birthday or date range)?
  • Etc., etc., etc.

Before mailing to your donors, be sure to test the survey and solicit feedback from other folks like your colleagues, friends, or family members, and include an envelope, a personalized letter, a brochure, and a self-addressed reply envelope as part of a survey package.

Then send this package out and be sure to analyze and document these returns. Don’t just let them pile up.

Then and only then will you be able to understand truly who your donors are, what motivates them to give to you, and what decisions you should make regarding your strategy, approach, and appropriate communications.

For instance, after you analyze and track the returned information, you can then segment your donors and mail materials that interest them.

But, the adage of “you don’t know until you ask” is such a critical element of driving all that you do in fund development.

We surely cannot begin to make assumptions for our donors based on our thoughts, interests, and profiling.

 

April 24, 2016/0 Comments/by hireacfre
Direct mail, Donor relations, Individual Giving, Major gifts, Planning, Small shop fundraising

Where are all your donors going?

Are you looking at your donor retention rate?  It seems like this is old hat in the field, but yet, it is such an important metric to be measuring in your development office.  The question is, are you?

It is more expensive and difficult to obtain a new donor than it is to keep a loyal donor. Do you know that it costs an Make-Me-Feel-Special-200x300average of twenty cents per dollar raised to renew donors via direct mail?  It costs about $1 to $1.25 to acquire a donor using that same method.  That is five times more.  And, on the converse, these new donors tend to give substantially less.  It is much easier to upgrade an existing loyal donor to a higher level of giving.

Are you running regular donor retention reports to determine what your rate is?  How does your donor retention rate compare to industry standards?  How does your donor retention rate compare to organizations in your area?  Is your rate going up, or is it going down?  If it is going down, what steps are you taking?

Here are a few ideas to boost your retention rate:

 

  • Consider decreasing the time required to send out an acknowledgment letter.  Best practice is 24-48 hours.
  • Call higher level donors and thank them for their gift or why not try calling everyone new.
  • Send out a welcome package to new donors making them feel a part of the organization
  • Send out regular updates either via email or printed news or both several times per year that are no solicitations.
  • Report back to the donor what their gift was able to make possible.
  • Develop a formal stewardship plan with donors of different giving levels getting different touches.

If you are not looking at donor retention, start.  While donor acquisition is still important, you can’t overlook the importance of keeping your donors interested in your work and supporting your mission.

What ways are you keeping your donors happy, satisfied, and giving?

Here are some more great resources:

Will I raise money with donor acquisition?

What is cultivation really about?

Knock, Knock, who is there?  Your new donor that is who!

How do you make your new donors feel welcome?

 

April 17, 2016/0 Comments/by hireacfre
Blog, Campaigns, Direct mail, Donor relations, Grant Writing, Individual Giving, Major gifts, Online, Planned Giving, Planning, Small shop fundraising

Fundraising audits inside and out

The fundraising audit is a major step in fundraising planning.  When you think about planning, you think about where are we, where do we want to be, and how are we going to get there?

The fundraising audit helps you to determine, where are you.  And, it is probably the most important step of the entire planning process.  If you don’t know where you are today, how can you even plan for tomorrow?  And, it is What is a fundraising audit?important to not only look at internal things that will impact your fundraising success i.e. Board of Directors, etc., but it is also critical to examine external factors as well.  Some external things that may affect the success of fundraising include political factors (i.e. election time), economic (a down economy), sociocultural (changing demographics), and technology (changes in the web, social media, etc.).  Development audits also tend to examine others in the industry including nonprofits serving the same type of causes, similar sizes, potential collaborators, and other market factors).

Also, one can examine the feasibility of conducting a future large-scale campaign. Currently, I am conducting a development audit for a nonprofit organization, and as part of that review, I am asking initial capital campaign feasibility questions to determine if a proposed future capital campaign would be a success.

An audit is just that, a systematic attempt to gather tons of data, and then analyzing and synthesizing this data against professional best practices.  While it is best that an objective third party person conducts this process, it can also be accomplished by a new in-house development staff member who still has an objective “eye.”  It is also helpful to have someone who has their finger on the pulse regarding what is shifting and changing in the philanthropic landscape.

A development audit is also a great way to engage key stakeholders i.e. Board members, donors, etc. who may need more cultivation.  It is just as much about the product as it is about the process.

Insanity is creating a fundraising plan without first doing an audit.

Do you have a long-term strategic fund development plan?

April 3, 2016/0 Comments/by hireacfre
Blog, Campaigns, Donor relations, Individual Giving, Major gifts, Planned Giving, Small shop fundraising

Younger people want to give, but can’t!

Younger donors don’t give as much.  You can chase the Millennials and the generation whatever’s, but if you don’t take into consideration the family life cycle, then you are misdirecting your energies.

What is the family life cycle I hear you ask?

Wills and Gubar (1966) identified nine distinct life cycle stages of a family.  1966 – and this information is still relevant!  They believed that that the age and composition of the family unit has a direct impact on the buying patterns of families.  And, as the family moves through the life cycles, these stages change as well.Family Life Cycle Stages and Giving

For instance, at certain points, giving decisions are made jointly with spouses, starting a new family impacts discretionary spending patterns, and levels of disposable income vary over the lifetime of a family.  That is why you see younger people not giving as much – while raising a family, they have less disposable income to give away, saving for their child’s education, and their retirement.  As folks age and their children grow up, these same folks have an improved financial position with more disposable income and fewer demands on the future and tend to give more.

Since 1966, there have been changes in the family unit that bring to mind some questions – what about single parent households, families having children later in life, and other family units?  How do those impact philanthropic giving patterns?

However, overall, I think it is fair to say that looking at where a family is in their particular life cycle stage is an important indicator of their propensity to give, and why I believe that younger folks, while wanting to be, just cannot be as generous as their parents.

 

January 31, 2016/0 Comments/by hireacfre
Donor relations, Uncategorized

Knock, know, who’s there? Your new donor that is who!

It has been almost ten years since I moved into my home.

At times, I just can’t believe that it has been THAT long.

Where does time go?

I do know this, when I moved into my new home it was a monumental thing.

I had neighbors knocking at the door, welcoming me, introducing themselves, inviting me to share in their lives.

I received the inevitable “welcome to the neighborhood” advertising package.

I got all kinds and sorts of offers for my new home.

And, I will never forget when my neighbor said to his young son “say hello to Mrs. Cabral!”

WOW, that made me feel really special, like a part of something – a neighborhood, a tribe.

The question I ask is, do we treat our NEW donors the same way?

Do we make them feel special, part of a tribe?

Let’s face it, the donor retention rates in the industry are abysmal.  We hear all about the statistics.

And, the pure fact is, it costs more to get a new donor then it does to retain one.

So what are we really doing to make our new donors feel welcome.  Sometimes, I hate to say it, we do anything but that.

It is time that we start welcoming our new donors with open arms, just like my neighbors did to me and I am sure yours did to you when we first moved in.

Find out why they “moved” in, what motivates them to give, what does your organization mean to them?

In fact, I advocate developing a new donor stewardship plan just for new donors.  And, YES, you should have a stewardship plan in place for all your donors. If you don’t, make that priority number one on Monday morning!

And, why not send them a new donor “welcome package” as one of their initial contacts with you after their first gift.

I have had much experience in developing “welcome” packages for new donors, let me share with you…click here for some simple tips.

And, if you have some tips to share on how you welcome new donors, please share them with me!

I will post them in an upcoming weekly report giving you the credit!!!

Knock, know…who’s home?  Your new donor that is who!

May 8, 2013/by hireacfre
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